Sign-in, account security, bugs, and feedback.
Support
Need help? We read every request.
Find the right path for account access, safety, privacy requests, and coin orders. Every contact below is a replaceable placeholder.
Choose the closest topic
To help us respond quickly, include your account email, order number, or report number in the subject. Never send a password, verification code, or full payment-card number.
Access, correction, export, deletion, or consent withdrawal.
Reports, appeals, harassment, scams, and other safety concerns.
Duplicate charges, paid-but-not-credited orders, and receipt checks. Use the App Store or Google Play refund flow first.
Common paths
Cannot sign in
Check your email and password, then contact General Support from the account email used to register.
Report a bottle or user
Submit an in-app report and keep the report number. Safety updates return to your inbox.
Delete your account
Open Account & security → Delete my account. A seven-day cooling-off period applies.
Security reminder: TideBottle will never ask for your password, verification code, or full card details by email. Forward suspicious messages to the safety contact.